89db Privacy Policy

Various types of personal information may be collected when you open an account on the 89db platform and during subsequent activity. This information comes from two main sources — information you provide directly, and information collected automatically through your use of the site.

89db processes user information only for specific and legitimate purposes. Those purposes are clearly set out below:

• Account management: Completing registration, verifying login, and maintaining account security.
• Financial transaction processing: Correctly completing deposit and withdrawal requests and keeping transaction records.
• Service improvement: Analysing user playing patterns to improve the platform's game selection and functionality.
• Promotional communications: Sending bonus offers, promotional updates, or important account-related notifications — if you have given your consent.
• Fraud prevention: Identifying unusual transactions or unauthorised use of accounts to maintain platform security.
• Legal compliance: Fulfilling the obligation to store or disclose information where required under applicable laws and regulations.
• Customer support: Providing prompt and effective responses to your complaints or questions.

We will never use your information for any purpose not explicitly stated in this policy.

89db follows industry-standard security practices to keep your personal information secure. Our servers and data transfer systems are protected using SSL encryption technology.

89db does not sell your personal information to third parties for commercial purposes. However, sharing limited information may be necessary in certain situations:

• Payment processors: Transaction information required to complete deposits and withdrawals is sent to the systems of bKash, Nagad, and Rocket. This information is used solely for payment processing.
• Technology partners: Operational information may be shared with technology service providers for the purpose of running and maintaining the platform. They operate under strict confidentiality agreements.
• Legal authorities: Information may be disclosed in response to a valid court order, government authority directive, or legal obligation.
• Fraud prevention agencies: Limited information may be exchanged with recognised agencies to prevent financial crime and identity fraud.

Outside of the above cases, no information is shared with any third party without your consent.

Cookies and similar tracking technologies are used on the 89db website and app. Cookies are small text files stored in your browser that help improve the site's functionality and your experience.

Every registered user of 89db holds the following rights regarding their personal information:

• Right to access: You may view the information stored in your account at any time and request a copy of it.
• Right to correction: If any of your information is incorrect, you may request that it be corrected.
• Right to deletion: In certain situations (for example, after closing your account), you may request that your information be deleted, except for information subject to legal obligations.
• Right to object to processing: You may object to your information being used for marketing or research purposes.
• Right to withdraw consent: Consent given previously may be withdrawn at any time — this does not affect the validity of processing carried out before the withdrawal.

To exercise any of these rights, please contact our support team. We respond in both Bengali and English via 24/7 live chat and email.

All services on 89db are for users aged 21 and above only. We do not knowingly collect any information from anyone under 21. Age is verified at the time of registration and is also checked during the identity confirmation process after an account is opened.

If an account belonging to a minor is identified, it is closed immediately and the associated information is deleted. For more details on responsible gaming, please read our Responsible Gaming Guidelines.

The 89db platform may occasionally contain references to third-party services or tools. These external services have their own privacy policies and are outside 89db's control. When you use a third-party system — such as the bKash or Nagad payment gateway — that service's own privacy policy will apply.

We recommend that you read the privacy policy of any third-party service before using it. If you have further questions on this, you may find answers in our FAQ section.

This privacy policy may be updated from time to time due to changes in technology, legal requirements, or upgrades to our services. When changes are made:

• The new version will be published on this page and the "Last updated" date will change.
• For significant changes, registered users may be notified by mobile number or email.
• Continuing to use the site after a change means you have accepted the updated policy.

We recommend that you visit this page regularly and stay familiar with the latest policy.

If you have any questions, concerns, or requests regarding this privacy policy, please contact the 89db support team. We respond via live chat and email 24 hours a day, 7 days a week — in both Bengali and English.